Javidullah AR

Operations Analyst

Profile summary

Career highlights

Key skills

Professional experience

Coordinates client onboarding configurations and compliance requirements, overseeing account setup, background verification processes, and system migrations while collaborating with technical teams for issue resolution.

• •Configures CID settings, packages, and workflows to align client onboarding with system and compliance requirements.
• •Performs end-to-end testing and validation of NGPA profiles, ensuring workflow accuracy and data integrity across client types.
• •Executes test cases, identifies defects, and coordinates with technical teams to drive timely issue resolution.
• •Creates and configures client accounts within internal systems, verifying customer application data accuracy and completeness.
• •Maintains detailed compliance trackers, audit documentation, and process reports in adherence to client SLA requirements.

Executes background verification processes and candidate screenings for clients through a contractor arrangement. Handles screening requests to ensure compliance with client requirements.

• •Performs background checks and verification protocols to complete client screening requests.
• •Manages verification workflows for candidate assessments under contractor arrangements.

• •Monitored store systems and applications to ensure uptime and rapid response to hardware, software, OS, and network incidents.
• •Resolved support tickets via phone, email, and ticketing tools, including POS troubleshooting and connectivity issues.
• •Performed password resets, user account management, and network/connectivity troubleshooting within SLA timelines.
• •Escalated unresolved incidents to higher-level support and coordinated with vendors and infrastructure teams for resolution.
• •Maintained detailed incident reports and knowledge base documentation to support root-cause analysis.

• •Provided level 1 technical support for hardware, software, and network-related issues.
• •Engaged with end users via phone, email, and chat to diagnose technical issues.
• •Identified and classified problems for resolution or escalation.
• •Performed troubleshooting for software, hardware, OS, and network issues.
• •Managed support tickets, tracked progress, and ensured timely resolution.
• •Assisted users with login issues, password resets, and access management.
• •Monitored system alerts and escalated complex issues to teams.
• •Supported installation, configuration, and maintenance of systems and software.

• •Configured continuous integration and continuous deployment pipelines using Jenkins and GitHub to automate build, test, and deployment workflows.
• •Deployed and managed AWS EC2 instances with load balancing, auto-scaling, and security group configurations.

• •Participated in artificial intelligence training sessions.
• •Contributed to AI project discussions.

• •Resolved software, hardware, operating system, and network issues.
• •Managed support tickets to ensure timely resolution.

Projects

Designed and implemented an end-to-end CI/CD automation pipeline using Jenkins, Docker, Ansible, and Kubernetes for a Java web app. Managed version control with Git/GitHub and Subversion; tracked project tasks and sprints using Azure Boards. Automated build, test, and deployment to Tomcat server via Jenkins pipelines. Configured Kubernetes deployments and Ansible playbooks to enable repeatable, consistent infrastructure provisioning.

Education

Computer Science and Engineering (CSE)

• Grade - 6.3/10

CBSE, English

• CBSE, English
• Marks - 52%

CBSE, English

• CBSE, English
• Marks - 61%

Certifications

Languages